The introduction and instructions for how to use this checklist can be read here.
The Holonomic Circle · Self-Assessment
Is your organisation designed with soul?
A 36-question checklist to assess how well your organisation embodies the Holonomic Circle across three critical dimensions of experience.
Foundation · The Trinity of Authenticity
Our brand promise and our actual customer experience are fully aligned.
What I say = What I mean = How I act
We actively listen to customers and respond in ways that feel genuinely human.
Authenticity in every interaction
Practice · Tools and Techniques
Every touchpoint is designed with a clear sense of purpose — not just process.
Purpose
Customers feel that their interactions with us carry genuine meaning, not just transactions.
Meaning
Our systems and methods are designed to serve customers, not internal convenience.
Systems & Methods
We actively do good for our customers — even when they can't see it.
Goodness
Qualities · The Transcendentals
Our CX is whole — consistent across channels, teams and time.
Wholeness
We nurture long-term relationships, not just single transactions.
Relationships
We understand and honour the full lived experience of our customers — not just their purchase journey.
Lived Experience
Our products, spaces and communications are crafted with beauty — they delight the senses.
Beauty
We are truthful with our customers — even when the truth is uncomfortable.
Truth
Our CX reflects a commitment to the full flourishing of our customers as human beings.
Being
Foundation · The Trinity of Authenticity
Our stated values and the actual daily experience of working here are aligned.
What I say = What I mean = How I act
Employees feel that leadership is genuine, not performative.
Authenticity in every interaction
Practice · Tools and Techniques
Every employee understands how their role connects to a larger organisational purpose.
Purpose
People feel their work is meaningful — not just productive.
Meaning
Our HR systems and processes are humane, clear and designed for people — not just compliance.
Systems & Methods
We genuinely invest in the wellbeing and growth of our people — not just their output.
Goodness
Qualities · The Transcendentals
People feel seen as whole human beings, not just their job function.
Wholeness
We actively cultivate deep, trusting relationships across teams and hierarchies.
Relationships
We design the lived experience of work with the same care we give to customer journeys.
Lived Experience
Our workspaces, culture and communications are crafted with care, creativity and beauty.
Beauty
We are radically honest with employees — in feedback, in strategy, in change.
Truth
Our organisation supports the full human flourishing — not just the professional development — of every person.
Being
Foundation · The Trinity of Authenticity
Our leaders walk the talk — their daily behaviours reflect the values they espouse.
What I say = What I mean = How I act
Leadership intent is clear — and leadership impact is visible and consistent at every level.
Closing the intent–impact gap
Practice · Tools and Techniques
Leaders articulate a compelling purpose that connects strategy to human flourishing.
Purpose
Leaders make meaning visible — they help people understand why their work matters.
Meaning
Leadership systems are aligned so that people across the organisation are energised, not paralysed.
Systems & Methods
Our leaders actively do good — for their teams, their customers and the wider world.
Goodness
Qualities · The Transcendentals
Leaders see the whole system — and make decisions that honour the interdependence of CX, EX and LX.
Wholeness
Leaders invest in deep relational trust — across teams, with customers and with communities.
Relationships
Leaders are attuned to the lived experience of those they lead — not just KPIs and outcomes.
Lived Experience
Leaders bring creativity, imagination and beauty to how they communicate and inspire.
Beauty
Leaders pursue truth — in data, in feedback, in self-reflection — even when it challenges them.
Truth
Our leaders lead with their full humanity — with presence, care and conscious intention.
Being
Customer Experience
0/12
Employee Experience
0/12
Leadership Experience
0/12
0/36
Complete the checklist across all three tabs to see your soul score.
Ready to design your organisation with soul?
Designing Customer Experiences with Soul (2nd edition) by Holonomics gives you the full framework, practical tools and real-world case studies to build organisations that create genuinely resonant experiences — for customers, employees and leaders alike.
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